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Most common mail problems

Check your internet connection

Check to see if your internet connection is working by going to a browser like www.google.com and search for something. If you see search results, that means you are connected to the internet.

Webmail access

You can check if your mails work on the server by logging in to Webmail. You can contact us for the webmail link if you are a client with us.

Is this a new email?

If this is a new email setup, you can check the following for problems:

  • The User Name needs to be the full email address
  • The outgoing port (SMTP port) for IMAP must be 465. If this doesn’t work try port 587
  • Incoming Port for IMAP is 993. For POP3 it’s 995
  • Select SSL/TLS
  • If the domain is newly registered or has been transferred to us recently, you might have to give it some more time for the DNS to propagate.
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You can receive emails but cannot send?

Make sure your Outgoing server setting is correct.

  • In Outlook, click on “File” in the top left-hand corner.
  • Click on “Account settings”
  • Click on the email address you want then click on “Repair”
  • Choose “Manual setup” and click on “Next”
  • Click on “More Settings”
  • Click on the tab labeled ” Outgoing Server”
  • Make sure the box is ticked next to ” My outgoing server (SMTP) requires authentication”
  • Then click on “Ok”
  • On the precious block, click “Next”
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Can’t send or receive?

  • Are you able to access the internet but not your email? If this email address was previously functional, the issue might be a network issue. Try using Webmail to access your email. If this works, then the problem lies on your network.
  • Your ISP could be blocking the port numbers. Try connecting to a different internet connection and try the mails again. If it works, then your ISP is the problem. You should be able to use your mails once you switch back to your ISP but if not, you should contact them
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